Withings Setup

Create a Withings Account

Each participant should have a unique account, and this should be an account to which you have full access. The reasoning here is twofold: 1) to make the account as anonymised as possible (i.e., remove identifiable information such as first/last name and personal email), and 2) to make account recovery possible in case of data loss or incomplete data extraction.

Go to https://account.withings.com/new_workflow/login.

If the webpage is stuck looping, clear browser cookies/cache or open the link in an incognito window (ctrl + shift+ n)
Create an account using a unique email, and log in with the code received.

This can be any email, but you must have access to this email to verify the account and log in.

The recommended practice is to use Gmail variations
It is recommended to create a new password by then navigating to Settings (top right menu) and clicking create a new password.

If necessary, click Or start using the web app to proceed to the dashboard
Record these details in the following format:

id account password

participant1 [email protected] password1

participant2 [email protected] password2

participant3 [email protected] password3

id	account	password
`participant1`	`[email protected]`	`password1`
`participant2`	`[email protected]`	`password2`
`participant3`	`[email protected]`	`password3`

Mat Setup

Participants will need to install the Withings Health Mate App and link the device. Ideally, participants can be sent home with the device and instructed to follow the in-app instructions to complete the setup.
Note: App and account setup can be done in-lab, but WiFi connection and final mat setup must be done at home.

Participants must enable sleep apnea detection once the mat is connected to their app. This can be done during the initial setup when prompted, or anytime after.
Instructions: Sleep Analyzer (EU & ROW) - Activating the sleep apnea detection
Make sure to factory reset the device before giving it to a new participant.
Instructions: Sleep Analyzer (EU & ROW) - Performing a factory reset
For other installation problems, check the below link for possible solutions...
Sleep Analyzer (EU& ROW) - I'm having issues installing my device. What should I do?

Incorrect or No Data: Sleep Analyzer (EU & ROW) - I'm having issues with my sleep data – Withings | Support

Data Viewing / Extraction

Data can be viewed on https://healthmate.withings.com/ by logging into the participants' accounts. This can provide a means to export most of your data to .csv, as well as a visual breakdown of each night of sleep (below).

App Dashboard

If you are not dealing with bulk data, or simply need to check that mats are recording, this is the best option.

Bulk Data / Continuous Extraction

Usage of the Withings API is necessary for automated/continuous extraction. For such services or consultancy please contact us.